A fix has been implemented and we are monitoring the results.
Posted Jan 21, 2024 - 10:51 CET
Identified
We have identified the issue. Due to the Azure Resource Manager failure customers may "experience errors when trying to access the Azure Portal and other Microsoft services".
Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app.
WORKAROUND:
(1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off. (2) Avoid logging out from the app.
We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.
Posted Jan 21, 2024 - 07:48 CET
This incident affected: API, Remote Control Service, Integrations (Amazon Alexa, Google Home), and Applications (Web App (portal.tedee.com)).