Resolved -
RESOLVED, TEDEE IS FULLY OPERATIONAL
We are happy to inform you that the Tedee smart locks and all features are fully operational.
We will analyze the issue internally and improve our system to prevent or minimize future recurrence.
Jan 25, 11:24 CET
Update -
All services are working fine now. We are monitoring the situation.
Jan 25, 10:36 CET
Monitoring -
Microsoft detected that it was a network issue. They are working on it, and all services are working better now.
Jan 25, 10:31 CET
Update -
We are continuing to investigate this issue.
Jan 25, 10:08 CET
Update -
We are continuing to investigate this issue.
Jan 25, 10:07 CET
Update -
We are continuing to investigate this issue.
Jan 25, 09:44 CET
Investigating -
Microsoft Azure currently has issues with all services. The tedee devices may not be accessible over the Internet. The tedee locks work locally over Bluetooth in the tedee app or remotely over HomeKit only. Microsoft is already working on a solution.
Affected features:
1. Remote lock control (locking/unlocking/lock status) – POSSIBLE WORKAROUND: Use Bluetooth – go to Lock > settings > Troubleshooting > Bluetooth only
2. Logging in to the mobile app – POSSIBLE WORKAROUND: Kill app and try again. Patiently wait.
Jan 25, 09:43 CET