All Systems Operational

About This Site

Welcome to the status page for tedee.
Here you can check the current status of tedee online services.
Please go to https://tedee.com/support-3/ if you have questions or need additional assistance.

API Operational
90 days ago
99.94 % uptime
Today
Remote Control Service ? Operational
90 days ago
98.85 % uptime
Today
Tedee Website Operational
90 days ago
99.97 % uptime
Today
Devices Operational
90 days ago
99.77 % uptime
Today
Lock Operational
90 days ago
100.0 % uptime
Today
Bridge Operational
90 days ago
99.31 % uptime
Today
Keypad Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.98 % uptime
Today
Amazon Alexa Operational
90 days ago
99.96 % uptime
Today
Google Home Operational
90 days ago
99.98 % uptime
Today
Apple HomeKit Operational
90 days ago
100.0 % uptime
Today
Applications Operational
90 days ago
99.99 % uptime
Today
Mobile Android App Operational
90 days ago
100.0 % uptime
Today
Mobile iOS App Operational
90 days ago
100.0 % uptime
Today
Web App (portal.tedee.com) Operational
90 days ago
99.98 % uptime
Today
RentalAPI Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 31, 2023

No incidents reported today.

Jan 30, 2023
Resolved - Solved. Tedee is fully operational.

We are happy to inform you that the tedee smart locks and all features are fully operational.

We will analyze the issue internally and improve our system to prevent or minimize future recurrence.

Jan 30, 20:08 CET
Update - Solved. Tedee is fully operational.

We are happy to inform you that the tedee smart locks and all features are fully operational.

We will analyze the issue internally and improve our system to prevent or minimize future recurrence.

Jan 30, 20:07 CET
Update - We are continuing to work on a fix for this issue.
Jan 30, 18:44 CET
Identified - Currently, some users may experience problems with the remote control because of Microsoft issues. We are now investigating it and doing our best to eliminate it as soon as possible. You can open the lock locally over Bluetooth or remotely in HomeKit.

Affected features:
1. Remote lock control (locking/unlocking/lock status) - POSSIBLE WORKAROUND: Switch to Bluetooth-only mode. Go to App > Lock Settings > Troubleshooting > Bluetooth only - and turn on this option.

2. Logging in to the mobile app - POSSIBLE WORKAROUND: Patiently wait until the login screen loads.

To minimize the effect of the issue, please do not log out from the mobile app.

Jan 30, 18:44 CET
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Resolved - Resolved, Tedee is fully operational

We are happy to inform you that the tedee smart locks and all features are fully operational.

We will analyze the issue internally and improve our system to prevent or minimize future recurrence.

Jan 27, 22:31 CET
Identified - Currently, some users may experience problems with the remote control because of Microsoft issues. We are now investigating it and doing our best to eliminate it as soon as possible. You can open the lock locally over Bluetooth or remotely in HomeKit.

Affected features:
1. Remote lock control (locking/unlocking/lock status) - POSSIBLE WORKAROUND: Switch to Bluetooth-only mode. Go to App > lock Settings > Troubleshooting > Bluetooth only - and turn on this option.

2. Logging in to the mobile app - POSSIBLE WORKAROUND: Patiently wait until the login screen loads.

To minimize the effect of the issue, please do not log out from the mobile app.

Jan 27, 17:12 CET
Resolved - RESOLVED, TEDEE IS FULLY OPERATIONAL

We are happy to inform you that the tedee smart locks and all features are fully operational.

We will analyze the issue internally and improve our system to prevent or minimize future recurrence.

Jan 27, 06:59 CET
Investigating - Currently, some users may experience problems with the remote control because of Microsoft issues. We are now investigating it and doing our best to eliminate it as soon as possible. You can open the lock locally over Bluetooth or remotely in HomeKit.

Affected features:
1. Remote lock control (locking/unlocking/lock status) - POSSIBLE WORKAROUND: Switch to Bluetooth only mode. Go to App > lock Settings > Troubleshooting > Bluetooth only - and turn on this option. 

2. Logging in to the mobile app - POSSIBLE WORKAROUND: Patiently wait until login screen loads.

In order to minimize the effect of the issue, please do not log out from the mobile app.

Jan 26, 16:54 CET
Jan 26, 2023
Resolved - RESOLVED, TEDEE IS FULLY OPERATIONAL

We are happy to inform you that the tedee smart locks and all features are fully operational.

We will analyze the issue internally and improve our system to prevent or minimize future recurrence.

Jan 26, 12:14 CET
Update - PROBLEM IDENTIFIED, WORK IN PROGRESS
The problem has already been identified. We are currently working to fix it as soon as possible. For now, please follow the steps below to ensure a temporary workaround:
1. Remote lock control (locking/unlocking/lock status) - POSSIBLE WORKAROUND: Switch to Bluetooth only mode. Go to App > Lock Settings > Troubleshooting > Bluetooth only - and turn on this option.
2. Logging in to the mobile app - POSSIBLE WORKAROUND: Patiently wait until the login screen loads.

To minimize the effect of the issue, please do not log out from the mobile app.

Thank you for your patience and understanding. We will keep you informed.

Jan 25, 21:19 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 25, 21:17 CET
Update - WORK IN PROGRESS
We are currently working to fix the problem as soon as possible. Thank you for your patience and understanding.

Jan 25, 21:08 CET
Investigating - Currently, some users may experience problems with the remote control because of Microsoft issues. We are now investigating it and doing our best to eliminate it as soon as possible. You can open the lock locally over Bluetooth or remotely in HomeKit.

Affected features
1. Remote lock control (locking/unlocking/lock status) - POSSIBLE WORKAROUND: Switch to Bluetooth only mode. Go to App > lock Settings > Troubleshooting > Bluetooth only - and turn on this option.
2. Logging in to the mobile app - POSSIBLE WORKAROUND: Patiently wait until login screen loads.

In order to minimize the effect of the issue, please do not log out from the mobile app.

Jan 25, 18:12 CET
Jan 25, 2023
Resolved - RESOLVED, TEDEE IS FULLY OPERATIONAL

We are happy to inform you that the Tedee smart locks and all features are fully operational.

We will analyze the issue internally and improve our system to prevent or minimize future recurrence.

Jan 25, 11:24 CET
Update - All services are working fine now. We are monitoring the situation.
Jan 25, 10:36 CET
Monitoring - Microsoft detected that it was a network issue. They are working on it, and all services are working better now.
Jan 25, 10:31 CET
Update - We are continuing to investigate this issue.
Jan 25, 10:08 CET
Update - We are continuing to investigate this issue.
Jan 25, 10:07 CET
Update - We are continuing to investigate this issue.
Jan 25, 09:44 CET
Investigating - Microsoft Azure currently has issues with all services. The tedee devices may not be accessible over the Internet. The tedee locks work locally over Bluetooth in the tedee app or remotely over HomeKit only. Microsoft is already working on a solution.

Affected features:

1. Remote lock control (locking/unlocking/lock status) – POSSIBLE WORKAROUND: Use Bluetooth – go to Lock > settings > Troubleshooting > Bluetooth only
2. Logging in to the mobile app – POSSIBLE WORKAROUND: Kill app and try again. Patiently wait.

Jan 25, 09:43 CET
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.