All Systems Operational

About This Site

Welcome to the status page for tedee.
Here you can check the current status of tedee online services.
Please go to https://tedee.com/support-3/ if you have questions or need additional assistance.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.64 % uptime
Today
Remote Control Service ? Operational
90 days ago
99.8 % uptime
Today
Tedee Website Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Lock Operational
90 days ago
100.0 % uptime
Today
Bridge Operational
90 days ago
100.0 % uptime
Today
Keypad Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Amazon Alexa Operational
90 days ago
100.0 % uptime
Today
Google Home Operational
90 days ago
100.0 % uptime
Today
Apple HomeKit Operational
90 days ago
100.0 % uptime
Today
Applications Operational
90 days ago
99.98 % uptime
Today
Mobile Android App Operational
90 days ago
100.0 % uptime
Today
Mobile iOS App Operational
90 days ago
100.0 % uptime
Today
Web App (portal.tedee.com) Operational
90 days ago
99.95 % uptime
Today
Access link app (access.tedee.com) Operational
90 days ago
100.0 % uptime
Today
RentalAPI Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 27, 2024

No incidents reported today.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
Lock/Unlock operations fail over the bridge
Resolved - This incident has been resolved.
Apr 17, 18:57 CEST
Investigating - Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app.

WORKAROUND:

(1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off. (2) Avoid logging out from the app.


We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.
Apr 17, 18:29 CEST
Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

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