All Systems Operational

About This Site

Welcome to the status page for tedee.
Here you can check the current status of tedee online services.
Please go to https://tedee.com/support-3/ if you have questions or need additional assistance.

API Operational
90 days ago
99.35 % uptime
Today
Remote Control Service ? Operational
90 days ago
99.25 % uptime
Today
Tedee Website Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Lock Operational
90 days ago
100.0 % uptime
Today
Bridge Operational
90 days ago
100.0 % uptime
Today
Keypad Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.9 % uptime
Today
Amazon Alexa Operational
90 days ago
99.85 % uptime
Today
Google Home Operational
90 days ago
99.85 % uptime
Today
Apple HomeKit Operational
90 days ago
100.0 % uptime
Today
Applications Operational
90 days ago
99.94 % uptime
Today
Mobile Android App Operational
90 days ago
100.0 % uptime
Today
Mobile iOS App Operational
90 days ago
100.0 % uptime
Today
Web App (portal.tedee.com) Operational
90 days ago
99.84 % uptime
Today
RentalAPI Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 2, 2024

No incidents reported today.

Mar 1, 2024

No incidents reported.

Feb 29, 2024
Resolved - This incident has been resolved.
Feb 29, 13:09 CET
Monitoring - All services are operational. We are monitoring the situation.
Feb 29, 07:03 CET
Update - We are continuing to investigate this issue.
Feb 29, 06:39 CET
Investigating - Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app.

WORKAROUND:

(1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off. (2) Avoid logging out from the app.


We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.

Feb 29, 06:31 CET
Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024
Resolved - This incident has been resolved.
Feb 21, 21:53 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 18:37 CET
Identified - Microsoft has reported issues with Azure services. We are currently awaiting resolution from the Microsoft team.
Feb 21, 15:43 CET
Investigating - Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app.

WORKAROUND:

(1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off.
(2) Avoid logging out from the app.

We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.

Feb 21, 15:20 CET
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.