A fix has been implemented and we are monitoring the results.
Posted Nov 10, 2023 - 18:04 CET
Investigating
Currently, users may experience issues with remote operations (over the bridge). The lock will lock/unlock as usual but users will receive an error "lock is not responding" and may see the wrong lock status in the app.
WORKAROUND:
- Switch to Bluetooth: In the lock settings, go to "Troubleshooting" and switch on the "Bluetooth only" option (after the chosen time, the option will turn off automatically). - Do not log out from the app. - Do not delete or reset the lock.
We are checking the problem and will do our best to solve it soon. We apologize for any inconvenience caused.
Posted Nov 10, 2023 - 09:10 CET
This incident affected: API and Remote Control Service.