We are happy to inform you that the tedee smart locks and all features are fully operational.
We will analyze the issue internally and improve our system to prevent or minimize future recurrence.
Posted Jan 27, 2023 - 06:59 CET
Investigating
Currently, some users may experience problems with the remote control because of Microsoft issues. We are now investigating it and doing our best to eliminate it as soon as possible. You can open the lock locally over Bluetooth or remotely in HomeKit.
Affected features: 1. Remote lock control (locking/unlocking/lock status) - POSSIBLE WORKAROUND: Switch to Bluetooth only mode. Go to App > lock Settings > Troubleshooting > Bluetooth only - and turn on this option.
2. Logging in to the mobile app - POSSIBLE WORKAROUND: Patiently wait until login screen loads.
In order to minimize the effect of the issue, please do not log out from the mobile app.
Posted Jan 26, 2023 - 16:54 CET
This incident affected: Devices (Bridge) and Remote Control Service.