The problem is now solved and all devices should be fully operational again. We are monitoring for any further issues.
Posted Jun 16, 2023 - 19:11 CEST
Identified
Due to Microsoft Azure services issues, remote access to the locks may fail and the lock status may not show correctly. Please, use local Bluetooth access.
Posted Jun 16, 2023 - 11:34 CEST
Update
We are continuing to monitor for any further issues.
Posted Jun 16, 2023 - 11:12 CEST
Monitoring
We have received a conformation from Microsoft that the main problem was solved. Some users may still experience lack of responses or lags. All services should be restored within the next hour.
Posted Jun 16, 2023 - 10:44 CEST
Identified
Microsoft Team identified the problem. They expect full recovery by 10:30 CET (08:30 UTC).
Posted Jun 16, 2023 - 09:23 CEST
Investigating
Due to Microsoft Azure services issues, remote access to the locks may fail and the lock status may not show correctly. Please, use local Bluetooth access.
Posted Jun 16, 2023 - 08:28 CEST
This incident affected: Integrations (Amazon Alexa, Google Home), Devices (Bridge), Remote Control Service, RentalAPI, and Applications (Web App (portal.tedee.com)).