Microsoft Azure issue affects Tedee Bridge control

Incident Report for Tedee

Resolved

Yesterday at 21:45 Microsoft confirmed the issue was solved.

Posted Jul 22, 2022 - 13:25 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 21, 2022 - 10:20 CEST

Identified

Due to the failure of some Microsoft Azure services (https://status.azure.com/en-us/status), Tedee remote functionality is not available right now.

The locks are functional in direct proximity to the mobile phone, with a keypad, or via Apple HomeKit.
Read more in the next tweets.

It means that all users can open and close locks via mobile phone when they are in the Bluetooth range.

We still do not have information on when Microsoft Azure will be restored, so we can’t provide you with the exact date when the issue will be fixed.
Important.

Please do NOT log out from the mobile app. We've noticed that some users have problem with login.

We know that it causes many problems. We are very sorry for all inconveniences and promise that we’re working hard to fix it and ensure that such issues will not happen in the future.

Posted Jul 21, 2022 - 10:16 CEST

This incident affected: API, Integrations (Amazon Alexa, Google Home, Apple HomeKit), Applications (Mobile Android App, Mobile iOS App, Web App (portal.tedee.com)), and Devices (Bridge).