ISSUE WITH SIGN IN/UP TO APP/PORTAL

Incident Report for Tedee

Resolved

The issue is now solved.

Posted May 06, 2024 - 15:53 CEST

Monitoring

A fix has been implemented. The issue should now be solved and we are monitoring the situation.

Posted May 06, 2024 - 08:34 CEST

Investigating

We are currently having issues with logging in to the app/portal, resetting passwords, and creating a new account.

Workaround: If you are already logged in, please do not log out!

Posted May 05, 2024 - 23:08 CEST

Monitoring

A fix has been implemented. The issue should now be solved and we are monitoring the situation.

Posted May 05, 2024 - 22:32 CEST

Identified

We are currently having issues with logging in to the app/portal, resetting passwords, and creating a new account.

Workaround: If you are already logged in, please do not log out!

Posted May 05, 2024 - 19:13 CEST

This incident affected: Applications (Mobile Android App, Mobile iOS App, Web App (portal.tedee.com)).